Differences

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--- email [2024/10/03 12:45] – olivier
+++ email [2025/04/29 12:58] (current) – [Some messages seem to be missing from my mailbox] olivier
@@ Line 19: / Line 19: @@
 Your username for both servers is you @mcgill.ca or @mail.mcgill.ca address with your accompanying McGill password.
+===== Frequently Asked Questions =====
+==== Some messages seem to be missing from my mailbox  ====
+If the Microsoft Exchange flags a message as spam or potentially malicious, it may do one of the following:
+  * Move the message to your "Junk Email" folder in Outlook
+  * The message can be placed in quarantine, which you can check by visiting: [[https://security.microsoft.com/quarantine?viewid=Email]]
+  * If it is detected as dangerous, it can also be deleted, in which case it would be impossible to see or find.
 ===== Using Thunderbird to Access McGill Emails =====
@@ Line 49: / Line 60: @@
 It might take a few minutes for thunderbird to sync with your McGill mailbox.
+==== Viewing folders ====
+By default, Thunderbird will not show you the folder structure from the Outlook server.  To see folders, you will need to "subscribe" to them.  To do so, right click on your outlook account and select the subscribe account.
+{{ ::mail-subscribe0.png?nolink&400 |}}
+This will bring up the list of folder you have in Outlook.  You can select the folders you want to see in your list (or select all of them) and click subscribe.  It may take a few minutes for the folders to show up depending on the amount of messages in them and the current sync status of your mailbox.
+{{ ::mail-subscribe.png?nolink&400 |}}
+==== Sending Emails from your CIM Address ====
+To send emails out with your @cim.mcgill.ca email address, you will need to use an external client such as Thunderbird, as this feature is not available through Outlook.
+In Thunderbird, you can define additional identities over your McGill account, which will let you send messages with your CIM address.  To do so, go into settings, then "Account Settings".
+{{ ::emailalias1.png?nolink&600 |}}
+In account settings, there should be a button to "Manage Identities"
+{{ ::emailalias2.png?nolink&600 |}}
+You will then be able to create a new identity for your CIM email.
+{{ ::emailalias3.png?nolink&600 |}}
+Once created, when you send messages you'll be able to select which identity to use.
+====== Legacy Email Instructions ======
 [[email-legacy|Legacy Email Instructions]]