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email [2024/10/04 15:54] olivieremail [2025/04/29 12:58] (current) – [Some messages seem to be missing from my mailbox] olivier
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 Your username for both servers is you @mcgill.ca or @mail.mcgill.ca address with your accompanying McGill password. Your username for both servers is you @mcgill.ca or @mail.mcgill.ca address with your accompanying McGill password.
 +
 +
 +===== Frequently Asked Questions =====
 +
 +==== Some messages seem to be missing from my mailbox  ====
 +If the Microsoft Exchange flags a message as spam or potentially malicious, it may do one of the following:
 +  * Move the message to your "Junk Email" folder in Outlook
 +  * The message can be placed in quarantine, which you can check by visiting: [[https://security.microsoft.com/quarantine?viewid=Email]]
 +  * If it is detected as dangerous, it can also be deleted, in which case it would be impossible to see or find.
 +
 +
  
 ===== Using Thunderbird to Access McGill Emails ===== ===== Using Thunderbird to Access McGill Emails =====
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 ==== Sending Emails from your CIM Address ==== ==== Sending Emails from your CIM Address ====
-We have tested this to be functional It seems that changing the from address in a third party client to your CIM address sends messages properly.  More complete instructions will follow shortly +To send emails out with your @cim.mcgill.ca email address, you will need to use an external client such as Thunderbird, as this feature is not available through Outlook. 
 + 
 +In Thunderbird, you can define additional identities over your McGill account, which will let you send messages with your CIM address.  To do so, go into settings, then "Account Settings"
 + 
 +{{ ::emailalias1.png?nolink&600 |}} 
 + 
 +In account settings, there should be a button to "Manage Identities" 
 + 
 +{{ ::emailalias2.png?nolink&600 |}} 
 + 
 +You will then be able to create a new identity for your CIM email. 
 + 
 +{{ ::emailalias3.png?nolink&600 |}} 
 + 
 +Once created, when you send messages you'll be able to select which identity to use. 
  
 ====== Legacy Email Instructions ====== ====== Legacy Email Instructions ======
  
 [[email-legacy|Legacy Email Instructions]] [[email-legacy|Legacy Email Instructions]]
email.1728071665.txt.gz · Last modified: 2024/10/04 15:54 by olivier

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